Conversational AI Handling Citizen-Centric Services Will Become the Standard...
AI Chatbots Will Personalize and Simplify Conversational Services Artificial intelligence chatbots may seem like a new concept to some people, but it has been growing ever more prominently as...
View ArticleGovernments to Deliver Quality User Experience Through AI Chatbots
New Demand for AI Chatbots Within the Government It has been estimated that by 2021, 30% of interactions the government has with citizens will be done through an AI-driven conversational channel....
View ArticleHow Conversational AI Can Make Government Efficient
According to leading research firm Gartner, poorly designed conversational channels “drain resources…increase future costs…and negatively impact government service reputation”. Facing pressure to...
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